7491X考古题推薦介紹

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7491X PDF DEMO:

QUESTION NO: 1
A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure".
What should you advise the customer to do?
A. Check the device exists in Communication Manager and that it is added in the AES Security database
B. Check the Media Director configuration and Avaya Aura Communication Manager
C. Restart and Stop the Media Director to resolve the error
D. Check the License Director configuration and ensure the service is running
Answer: A

QUESTION NO: 2
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
A. route-to number 9581234 with cov y if interflow-qpos>=2
B. route-to number 9581234 with cov n if interflow-qpos<2
C. route-to number 9581234 with cov n if interflow-qpos<=2
D. route-to number 9581234 with cov y if interflow-qpos=2
Answer: A

QUESTION NO: 3
Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection.
You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
A. The agent's idle time is always adjusted up by 20 seconds
B. The agent's idle time is always adjusted down by 20 seconds
C. The agent's idle time is decreased by 20 seconds, unless the idle time is greater than
100 seconds at which point it is decreased by 20%
D. The agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds
Answer: B

QUESTION NO: 4
A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?
A. No, the customer must use the TTrace application on the server where it is running
B. No, the customer must use the TTrace application from another server
C. Yes, the customer can use their desktop to monitor the call center server after they install the
TTrace tool on their desktop
D. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
Answer: C

QUESTION NO: 5
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
A. Agent 4
B. Agent 3
C. Agent 2
D. Agent 1
Answer: A

Microsoft 070-773 - 这个考古題是IT业界的精英们研究出来的,是一个难得的练习资料。 他們一直致力于為考生提供最好的學習資料,以確保您獲得的是最有價值的Avaya CompTIA RC0-501考古題。 那麼,什麼資料有讓你選擇的價值呢?你選擇的是不是Ataula的Oracle 1z0-493考古題?如果是的話,那麼你就不用再擔心不能通過考試了。

7491X 考古题推薦 - 7491X 考古题推薦 - Avaya 7491X 考古题推薦

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考試編碼:7491X
考試名稱:Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
更新時間:2018-04-21
問題數量:65題
Avaya 7491X 參考資料

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軟體引擎

考試編碼:7491X
考試名稱:Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
更新時間:2018-04-21
問題數量:65題
Avaya 最新 7491X 題庫資訊

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在線測試引擎

考試編碼:7491X
考試名稱:Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
更新時間:2018-04-21
問題數量:65題
Avaya 7491X 學習筆記

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新版 7491X 題庫上線

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